Make a sale and ship it

The moment a collector pays, three things happen automatically:

• You get an email titled You sold [artwork title] and a notification, showing what you'll receive once the order completes.
• The listing is marked Sold, so no one else can buy it.
• The buyer's payment is held safely by Obramaestra. It isn't released to you until the piece arrives.

1. Status 1

   Paid — awaiting shipment

   Your move

   The buyer has paid. Pack the piece and ship it.

2. Status 2

   Shipped

   Courier's move

   You entered the carrier and tracking number. The buyer is notified.

3. Status 3

   Delivered

   Buyer's move

   The buyer confirmed it arrived in good condition.

4. Status 4

   Completed

   Done

   Payment is released to your available balance.

If the buyer never confirms, the order completes on its own 14 days after you mark it shipped. Details are in Phase 6.

1. Go to DashboardOrders and open the Sales tab

   The new order shows Paid — awaiting shipment.

2. Tap Receipt on the order

   Under Shipped to you'll find the buyer's full name and address. The receipt also shows the shipping fee and Your net for this sale. Tap Print / Save as PDF to keep a copy.

   

3. Message the buyer if anything's unclear

   Tap Message buyer on the order to confirm a landmark, a delivery time, or a mobile number for the courier.

Damage in transit is grounds for a refund, and the refund comes out of the sale. Good packing is the biggest thing you control. The full guide, by type of work, is in the Packaging guidelines.

Quick version for a framed or unframed flat work

1. Make sure the paint is fully dry

   Paint can feel dry on top while still curing underneath. Packing too soon is a common cause of damage.

2. Wrap the surface in glassine or acid-free tissue, and add corner protectors

3. Sandwich it between two sheets of foam board, taped at the edges

   For glass or acrylic, tape a large X across it first so any break stays in one piece.

4. Seal it in plastic, then wrap it in bubble wrap

5. Box it with padding on every side, so nothing moves when you shake it

6. Tape the box in an H pattern and mark it FRAGILE

1. Choose a courier

   Use any of these: J&T Express, JRS Express, LBC Express, Ninja Van, or 2GO Express.

2. Take photos before you hand it over

   Photograph the packed box with the label on, its dimensions against a tape measure, and the materials you used. Keep them until the order completes. If the buyer reports damage, these photos protect you.

3. Pay the courier and keep the receipt

   The buyer already paid the shipping fee at checkout, and it's added to your payout in full. If the courier charges more than that, the difference is yours to cover. This is why accurate sizes and weights matter.

4. Note the tracking number

This is the step that starts the clock on your payment. Do it the same day you drop off the parcel.

1. Open DashboardOrdersSales

2. Fill in the shipping details on the order

   Field	What to enter
   CarrierRequired	J&T Express (the default), LBC Express, Ninja Van, JRS Express, 2GO Express, or Other.
   Tracking numberRequired	Exactly as printed on the courier's receipt.

   

3. Tap Mark shipped

   The status changes to Shipped. The buyer gets an email with the tracking number and the date their payment will release to you automatically.

   

• Reply quickly if the buyer messages you about the delivery.
• When the buyer confirms delivery, you get an email and the order moves to Completed.
• After it completes, you can rate the buyer from the order.