Frequently Asked Questions

Question 1

How do I know a piece is actually one of a kind?

Accepted Answer

Every listing is a single physical work from the artist who made it — there are no prints or editions on Obramaestra. Once an artwork sells, it's marked sold and comes off the market for good.

Question 2

What payment methods can I use?

Accepted Answer

GCash, Maya, GrabPay, ShopeePay, QR Ph, BillEase installments, and online banking with BPI, UnionBank, BDO, Landbank or Metrobank, all through our secure checkout. QR Ph works with most Philippine bank and e-wallet apps: you scan the code with your own app. BillEase lets you split the price into monthly installments. Debit and credit cards aren't supported yet.

Question 3

Is there a limit on how much I can pay?

Accepted Answer

Each payment method has its own limit per transaction. QR Ph: ₱1.00 to your bank or e-wallet's own limit; E-wallets: ₱1.00 to ₱100,000; BPI online banking: ₱1.00 to ₱50,000; UnionBank online banking: ₱1.00 to ₱100,000; BDO online banking: ₱100.00 to ₱50,000; Landbank online banking: ₱1.00 to ₱50,000; Metrobank online banking: ₱1.00 to ₱50,000; Buy now, pay later (BillEase): ₱100.00 to ₱150,000.00. Your bank or e-wallet may also set a lower daily or per-transaction limit of its own, so if a payment fails, check your limit with them or try another method. See every method's limits.

Question 4

How is buyer protection actually enforced?

Accepted Answer

Your payment is held in escrow, not sent to the artist immediately. It's released to them only once you confirm the artwork arrived — or automatically 14 days after the artist marks it shipped, if you don't confirm sooner. If something's wrong with the order before that release happens, you can request a refund from the order page.

Question 5

How much is shipping, and who ships it?

Accepted Answer

Artists ship through a Philippine courier such as J&T Express, JRS Express, LBC Express, Ninja Van or 2GO Express. The exact fee is calculated at checkout from the artwork's size and weight and the distance between the artist's city and yours. You'll see it as a separate line before you pay, on top of the artwork's price, and that's the final shipping amount: nothing more is charged after checkout.

Question 6

How long do unfinished checkouts stay saved?

Accepted Answer

If you go to payment but don't finish, the artwork stays under Unfinished checkouts in Orders (Purchases) for 15 days, one line per artwork, however many times you tried. The Continue checkout bar on this device lasts 15 days too. After that, the unfinished checkout is removed automatically. Nothing is reserved in the meantime: every piece is one of a kind, so someone else can buy it first. To keep a piece within reach for longer, save it to your Favorites.

Question 7

Can I get a refund?

Accepted Answer

Yes, up until an order is marked complete (i.e. before payment has been released to the artist). Request one from the order's page under Purchases in your dashboard, and our team reviews it. Some claims refund directly; damaged or not-as-described claims require shipping the piece back to the artist first (you're reimbursed for that shipping separately), with the refund issued once the artist confirms it arrived back.

Question 8

How do I start selling?

Accepted Answer

Create an account, choose “Artist” on the Welcome screen when you first sign in, then finish your artist profile (bio, location, and where you'd like to get paid). Once that's done you can list artworks from your dashboard. The seller guide walks through every step with screenshots.

Question 9

What commission does Obramaestra take?

Accepted Answer

15% of the sale price, on every plan. You keep 85% plus the full shipping fee the buyer pays — shipping isn't split. The fee is an estimate set at checkout, so list your artwork's real size and weight. If the courier charges more at drop-off, the difference is yours.

Question 10

How and when do I get paid?

Accepted Answer

Once a sale completes (buyer confirms delivery, or the 14-day auto-release passes), your net proceeds move to your available balance on your Earnings page. Every Wednesday we send your whole available balance to your saved GCash, Maya, or bank account via InstaPay, as long as it's at least ₱1,000; smaller balances wait for a later Wednesday. It usually lands the same day, and balances over ₱50,000 go out as several same-day transfers because of InstaPay's limit. You pay any transfer fee, which comes out of the payout, but transfers to Philippine banks and e-wallets are currently free. Prefer to cash out yourself? Switch to manual payouts on your Earnings page and cash out any amount, up to ₱50,000 per transfer, whenever you like.

Question 11

How many pieces can I list?

Accepted Answer

10 on the Free plan, 50 on Basic, unlimited on Pro — see the full comparison on the Pricing page. Listings already published never get retroactively hidden if you're grandfathered in at a higher count.

Question 12

What's the AI room preview?

Accepted Answer

A tool on the listing form that shows a photorealistic preview of your artwork hanging in a described room, so buyers can picture it in their own space. It's not a generated sales image — the artwork itself is never altered, only the room around it. Monthly preview counts are 5/25/50 depending on your plan.

Question 13

What does the verified badge mean, and how do I get it?

Accepted Answer

The check beside a name means Obramaestra has confirmed that person's phone number and government ID. It's blue for artists on the Basic plan, purple for Pro, and black for collectors. Verification is open to every collector and to artists on a paid plan; it isn't available on the Free artist plan. Apply from Verification in your dashboard; our team reviews every request by hand.

Question 14

Is my personal data safe?

Accepted Answer

Payment card details never touch Obramaestra's servers — our hosted checkout handles those directly. Your shipping address is only ever shared with the artist or buyer on an order you're actually part of.

Question 15

Can I delete my account?

Accepted Answer

Yes, from Account in your dashboard. If you have no order or sales history, your account is removed outright. If you do, your profile is scrubbed of personal details and your login disabled — the order records themselves are kept, since we can't delete a real financial transaction on request, only the personal data tied to it.

Question 16

Something's wrong with my order, or I found a bug — who do I talk to?

Accepted Answer

Message us at Contact — order and delivery issues go to support@obramaestra.art, everything else to hello@obramaestra.art.

Frequently asked questions

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